Explain where interaction gets stuck
When preparing your message, remember: For a control issue, name the button, key or gesture that did not work. For a reading or display issue, describe the part of the page affected. Mention text that is hard to read or controls that are difficult to reach. Use a separate sentence for each step when that helps.
Mention the game by name
Before you submit, read this. Include the name of the game and the page address where you noticed the issue. Similar games can use different rules or controls. The address bar is the easiest place to copy the game link. Keep a copy of details you may need later.
Which browser was running the game?
To help us understand your message, please note: Tell us whether you used a phone, tablet or computer, and give the browser name if you know it. Say whether the screen was portrait or landscape. You do not need to share device serial numbers or private identifiers. Include only information relevant to the request.
What not to include in feedback
Do not send passwords, PINs, payment information or sensitive personal details. A game report normally needs only the page, device and sequence of actions. Remove private information from any description you copy. Review the message before pressing Send.
Start with the important details
When preparing your message, remember: Use the form below to send feedback about this site. Enter an email address and a message between 10 and 5,000 characters. You do not need a player account to send a message. One complete report is better than repeated short submissions.
Understanding form submission
For a clear report, keep this in mind. Your email address and message are saved privately for review. A success message means the submission was stored; it is not a promise of an immediate reply. Keep a copy of a long message before submitting it. Keep a copy of details you may need later.
Tell us which rule is unclear
When preparing your message, remember: Point to the rule or example you found unclear. Explain the game situation so the question can be considered against that game’s stated rules. Different variants may deliberately use different rules. Keep a copy of details you may need later.
Share a sequence we can follow
When preparing your message, remember: Describe the actions leading to the problem, the result you expected and the result you saw. Keep the sequence in the order it happened. Mention whether you started a fresh round or continued one. Review the message before pressing Send.
Spacing your submissions
For a clear report, keep this in mind. Please allow at least a minute between submissions. If the form has expired, reload the page before sending it again. Avoid repeatedly pressing Send while the request is in progress. One complete report is better than repeated short submissions.
Enquiries about a previous submission
For a clear report, keep this in mind. Use this form to ask about a message you previously sent or to request its removal. Provide only enough detail to identify that submission. You may be asked to verify that the request relates to your own information. Review the message before pressing Send.